Government Building
Floor VI, No.605A
Street:Mother Theresa n.n.
10 000 Pristina,Kosovo
Tel:+381 38 200 14 448
[email protected]

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Quick Facts

- Official Languages in Kosovo are Albanian and Serbian.

- Language of any community that constitutes five (5) per cent of the total population in any municipality will have the status of an official language.

- Language of any community that constitutes three (3) or more per cent of the total population in any municipality or has been traditionally spoken in a municipality can be used as a language in official use.
- In Prizren municipality, Turkish language has a status of an official language, as the traditional language.

Coordinator of Investigation

Duties and responsibilities of the Complaints, Investigations and Mediation Function

 – Coordinator of Investigations

Through the Complaints, Investigations and Mediation Function, the Office will promote legal remedies and solutions in case of documented violations of language rights through the conduct of independent investigations; the review, mediation and investigation of complaints relating to the implementation of the Law; the formulation of recommendations on remedies and recommendations for redress or compensation; and, as a last resort through the identification and determination of sanctions to enforce compliance by the relevant institutions

With the assistance of the Administrative Officer, the Coordinator of Investigations responsible for Complaints, Investigations and Mediation shall ensure that the Office:

•    Implements, reviews and develops as necessary, rules of procedure for the management and investigation of complaints;
•    Develops and maintains a complaints management tracking system and database;
•    Provides advice to members of the public regarding their linguistic rights and to public institutions regarding their respective language use obligations (in specific cases of complaints);
•    Investigates and facilitates the friendly settlement of complaints;
•    Initiates official investigations, where required;
•    Prepares recommendations on remedies, for compensation or redress, as part of investigations and in relation to complaints;
•    Prepares and issues decisions on complaints and sanctions as a result of the investigation procedure, where compliance cannot be achieved otherwise. 



Makfire Azemi - Coordinator of Investigation

Nr. 038 200 14 902


[email protected]